# Terms of Service

> Last updated August 17, 2026 · Mailr Marketing Inc., an Alberta corporation

*Legal · Mailr — getmailr.com*

## 1. Agreement

These Terms are a binding agreement between Mailr Marketing Inc., an Alberta, Canada corporation (“Mailr,” “we”), and the business you represent (“you”). By creating an account, accessing or using Mailr’s direct-mail platform (the “Service”), purchasing Credits, or paying for the Service, you accept these Terms and confirm you are authorized to bind that business. If an account was created for you — for example, by Mailr at your request — these Terms apply from your first access or payment. The Service is offered to businesses only, not consumers. You are responsible for all activity under your organization, including your users and anyone using your API keys. Features marked beta or preview are provided as-is and may change or disappear without notice.

## 2. Your content and data

You retain all rights to the data and content you submit or connect (“Customer Data”), including personal information about your customers, prospects, and mail recipients (“Recipient Data”). You grant us a license to host, process, transmit, and display Customer Data — including through the vendors we use to operate the Service — solely to provide, secure, and improve the Service. We may use aggregated or de-identified data that no longer identifies you or any individual.

## 3. Your responsibilities

You are solely responsible for your campaigns. You represent and warrant that: (a) you have all rights and consents needed to provide Recipient Data to us and to mail the recipients you target; (b) everything you mail or publish through the Service — mail pieces, landing pages, forms, offers, claims, pricing — is accurate, lawful, and compliant with the advertising, licensing, postal, and privacy laws that apply to you; (c) you will honor recipients’ requests to stop receiving your mail; (d) you are the party collecting personal information through your landing pages and forms, responsible for any required privacy notices and for your use of the leads; (e) tracking pixels and call recording you configure operate under your accounts and are your legal responsibility, including any required notices or consents; and (f) you will not mail on behalf of third parties or resell the Service without our written agreement.

## 4. Approval is final; list processing

Review your designs, sample previews, and campaign settings before launch. Once you approve a design or launch a campaign, you accept the content and data as submitted, and a campaign cannot be canceled or changed once submitted for printing. We may decline to print anything we reasonably believe is unlawful or violates Section 8, but we have no obligation to review content. We may validate, standardize, deduplicate, and suppress addresses — including opt-outs and our platform-wide do-not-mail list. Reduced volume from this processing is not a breach, and suppressed recipients do not consume Credits.

## 5. AI-generated content

The Service uses AI models to generate stylized imagery (“Renders”) from publicly available imagery and your brand assets. Renders are synthetic images, not photographs, and may contain inaccuracies or differ from the actual property. Per-recipient Renders are generated automatically after launch, without individual review by you or by us — launching a campaign constitutes acceptance of the Renders it generates. Landing pages carry a disclosure that imagery is a digital rendering, plus an opt-out; neither may be removed or obscured. Inputs, including property imagery and addresses, are processed by third-party AI providers as described in our Privacy Policy. The Service may produce similar outputs for other customers; no exclusivity in any style or template is granted. You own your approved final designs for use in your business.

## 6. Mailing, delivery, and misprints

Mail is printed and inducted into the mailstream by third-party fulfillment vendors. Our responsibility for a mail piece ends when the postal service accepts it. Mailing and delivery dates are estimates; a delay is not a breach. We are not responsible for postal handling, delays, loss, or damage, and no refund or credit is due for them. Scan and tracking data are best-effort as reported by the postal service; missing scans are not evidence of non-delivery. Minor variations in color, cropping, and print density within commercial tolerances are not defects. Postage and vendor rate changes may be passed through to pricing. If mail contains a material defect attributable to us (not present in content or data you approved), notify us in writing within 30 days of the mail date; if we verify it, we will reprint the affected pieces or issue a Credit, at our election — your sole and exclusive remedy. Postage is not refundable.

## 7. No guaranteed results

We do not guarantee any outcome from the Service — response rates, scans, leads, jobs, or revenue. Analytics, attribution, and estimates are informational only and may be incomplete. Your campaigns are your business risk.

## 8. Acceptable use; restrictions

You will not use the Service for content that is unlawful, deceptive, infringing, defamatory, harassing, hateful, sexually explicit, or that impersonates any person or business. You will not: reverse engineer or attempt to derive the Service’s source code, models, prompts, or templates; scrape or bulk-extract data other than your own; interfere with the Service, probe its security without authorization, or circumvent its limits or access controls; use the Service, its outputs, or its documentation to build, train, improve, or benchmark a competing product, or access it for or on behalf of a competitor; or publish benchmarks of the Service without our written consent. We may refuse, suspend, or terminate service to anyone we reasonably believe violates this section or is acting for a competitor.

## 9. Fees and Credits

Fees are as presented at purchase and processed by our payment provider. Credits are prepaid, non-refundable except where law requires, have no cash value, are not transferable, and expire twelve (12) months after purchase. Subscriptions renew automatically until canceled, effective at the end of the billing period. We may change prices prospectively with notice. You are responsible for applicable taxes. We may suspend the Service for non-payment.

## 10. Data protection

For Recipient Data, you are the “business” (controller) and we act as your “service provider” (processor) under applicable privacy laws, including US state privacy laws and Canada’s PIPEDA. We will process Recipient Data only to provide the Service; not sell it or share it for cross-context behavioral advertising; impose materially equivalent obligations on subcontractors that process it; notify you without undue delay of a breach affecting it; and reasonably assist with consumer rights requests you receive. You are responsible for the lawfulness of Recipient Data and for notices, consents, and rights requests from your recipients. After termination we will delete or de-identify Recipient Data within a commercially reasonable period of your written request, except suppression and do-not-mail records (kept so opt-outs stay effective), mailing history and transaction ledgers kept for audit and legal purposes, and archival copies on standard deletion cycles.

## 11. Our property; third-party services

We and our licensors own the Service and everything behind it — software, models, prompts, templates, designs, documentation — and grant no rights beyond these Terms. Feedback you give us may be used without obligation. Third-party services you connect (CRMs, call tracking, advertising platforms) are governed by their own terms; you authorize us to exchange data with them on your behalf, including delivering leads into your CRM, and we are not responsible for them or their availability.

## 12. Term and termination

Either party may terminate at any time; subscription cancellations take effect at period end. We may suspend or terminate immediately for material breach, non-payment, unlawful use, or risk to the Service or others. On termination, unused Credits are forfeited except where law requires otherwise. Sections 2 (as needed to wind down), 6–8, 10, 11, and 13–16 survive.

## 13. Disclaimers

THE SERVICE, INCLUDING ADDRESS VALIDATION, RENDERS, TRACKING, ANALYTICS, AND INTEGRATIONS, IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ITS DATA WILL BE ACCURATE OR COMPLETE.

## 14. Indemnity; limitation of liability

You will defend, indemnify, and hold harmless Mailr and its officers, employees, and suppliers from any third-party claim and resulting damages, penalties, costs, and reasonable legal fees arising from Customer Data or Recipient Data, the content of your mail pieces, landing pages, or other campaign materials, your violation of law, your relationships with your own customers and recipients, or your breach of these Terms. You will not settle a claim that imposes obligations on us without our consent.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, GOODWILL, OR DATA, AND OUR TOTAL AGGREGATE LIABILITY WILL NOT EXCEED THE FEES YOU PAID US IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO YOUR INDEMNIFICATION OBLIGATIONS OR YOUR BREACH OF SECTION 8.

## 15. Governing law; disputes

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, excluding conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. The courts of Calgary, Alberta have exclusive jurisdiction, and each party attorns to them. To the extent permitted by law, each party waives jury trial and agrees disputes will be brought only on an individual basis, not in any class, collective, or representative proceeding.

## 16. General

We may update these Terms; material changes will be notified at least 30 days before taking effect, and continued use is acceptance. You may not assign these Terms without our consent; we may assign them in a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control, including postal-service disruption. Each party will keep the other’s non-public business information confidential with reasonable care. Notices to you may be sent to your account email; notices to us go to legal@getmailr.com. These Terms and the Privacy Policy are the entire agreement; if a provision is unenforceable, the rest stands, and failure to enforce is not waiver. We may identify you by name and logo as a customer unless you opt out in writing.

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