Legal
Terms of Service
Effective August 14, 2026 · Written in plain language on purpose.
The agreement
These terms are a contract between you and Mailr (getmailr.com). By creating an account or using the service you agree to them. Mailr is built for businesses — home-service contractors — not personal or consumer use.
The service
Mailr is a managed direct-mail platform: we generate card designs (including AI renders of target homes), print and mail postcards through our print partners, host per-home landing pages, track delivery and responses, and sync results with your CRM. Printing, postage, and delivery are included in the per-card price.
Credits, pricing, and payment
- Campaigns run on prepaid credits — you're only charged for cards actually produced
- Your per-card price is locked when you approve a campaign; later price changes never touch an approved campaign
- Volume tiers bill marginally, as published on the pricing page
- Payments are processed by our payment processor; applicable taxes are added at checkout
Refunds
- Automatic credit refunds for homes dropped by the render quality gate, failed pieces, undeliverable mail, and Do-Not-Mail cancellations
- AI design credits auto-refund when a generation job fails
- Anything else — including unused credit balances — email hello@getmailr.com and we'll sort it out
Campaign approval and your content
- Nothing mails without your approval — you review every campaign before it goes to print
- You're responsible for your card content, offers, and licensing claims complying with the laws of the places you mail to
- You grant Mailr a license to use the brand assets you provide solely to produce and deliver your campaigns
- AI home renders are illustrative visualizations of possible work, not exact representations or quotes
Acceptable use
- No unlawful, deceptive, or misleading mail content
- No attempts to circumvent the Do-Not-Mail list or the campaign approval flow
- No reselling, scraping, or reverse-engineering the service
Disclaimers and liability
The service is provided “as is.” We work hard on delivery rates and response rates, but direct mail results vary and aren't guaranteed. To the extent the law allows, Mailr's total liability for any claim is limited to the amounts you paid us in the twelve months before the claim arose.
Termination
You can stop using Mailr at any time. We can suspend or close accounts that violate these terms. Approved campaigns already at the printer may not be cancellable, except through the Do-Not-Mail process.
The rest
These terms are governed by the laws of Alberta, Canada. If we change them materially, we'll update the effective date above and let you know. Questions: hello@getmailr.com.